Fl1 Privacy Policy — How We Protect Your Data
Your privacy is a priority at fl1. This document explains what information we collect, how it is used, who can access it and your rights as a user of our platform in Malaysia.
Information We Collect
Fl1 collects several categories of information to keep the platform running securely and to deliver the best experience to Malaysian users. The types of information involved are as follows:
Account Information
During registration, you are required to provide your full name, date of birth, email address, phone number and password. This information is used to verify your identity, manage your account and ensure only authorised users can log in. For full verification and withdrawal processing, you may also be asked to submit a copy of a valid identification document.
Payment Information
All transactions on fl1 are conducted in Malaysian Ringgit (MYR). We record information related to deposits, withdrawals, and transaction history for financial compliance and verification purposes. Card numbers or bank account details entered during the payment process are handled by recognised third-party payment service providers. fl1 does not store credit or debit card information directly on our servers.
Device, Browser & Usage Data
When you access fl1, our systems automatically log your IP address, web browser type, operating system, screen resolution, pages visited, time of visit and links clicked. This information helps the fl1 technical team identify performance issues, understand usage patterns and improve the overall platform experience.
Purpose of Use & Cookie Policy
Why We Use This Information
Information collected by fl1 is used for the following purposes: managing and verifying user accounts, processing deposits and withdrawals in MYR, detecting suspicious activity or fraud, providing effective customer support, complying with Malaysian legal and regulatory requirements, and continuously improving platform features and functionality. fl1 does not use user data for third-party advertising without consent.
Cookies & Tracking Technologies
Fl1 uses cookies — small text files stored in your browser — to maintain your login session, remember your language preference and display settings, and analyse usage patterns in aggregate. You can manage or delete cookies through your browser settings, though doing so may affect certain platform features. fl1 does not use third-party cookies for behavioural advertising.
Data Storage, Security & Sharing
Storage & Security
Fl1 user data is stored on servers protected with encryption. Access to personal user records is restricted to staff who require the information to carry out their duties. fl1 applies industry-standard security protocols, including transport layer encryption for all data communications between your browser and the platform.
Data will be retained for as long as your account is active, or for the period required under Malaysian law. Following account closure, certain records may be retained for financial audit compliance purposes in accordance with the applicable regulatory retention period.
Sharing with Third Parties
Fl1 does not sell, rent or disclose your personal information to third parties for commercial purposes. Information may be shared only in the following circumstances: with payment service providers processing your transactions, with game software providers required to operate games within the platform, or when required by law, court order or a legitimate request from Malaysian authorities. All third parties involved are bound by strict confidentiality obligations.
User Rights Over Personal Data
As a fl1 user in Malaysia, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time by contacting the fl1 support team.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction via your account settings or through fl1 customer support.
You may request the deletion of your account and personal data, subject to record-keeping requirements under Malaysian law.
To exercise any of the rights above, please contact the fl1 support team at [email protected]. We will process your request within a reasonable timeframe and provide a written response detailing the action taken.
Policy Changes & How to Contact Us
Fl1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements or platform service expansions. When significant changes are made, we will display a clear notice on the platform or send a notification to your registered email address.
Users are encouraged to review this page periodically. Continued use of the fl1 platform after any changes are published will be considered acceptance of the updated privacy terms. This Policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA) as applicable to data processing in Malaysia.
For any enquiries regarding this Privacy Policy, how your data is handled, or to exercise your privacy rights, please contact us:
- Support email: [email protected]
- Account-related enquiries: fl1 FAQ page
- Support team available 24 hours a day
This Privacy Policy was last updated in 2026.